Holiday Reps are humans too actually!! 

victims

R.I.P to the innocent, slain for just being human!

Considering what has transpired recently in Tunisia, I think it is only right for me to highlight the areas that guests do not see and definitely do not know about Holiday Reps.

Rep training is very basic – it teaches the principles of the company, the importance of customer service, the sales techniques, the do’s and don’ts of representing the company… and it touches very casually on the issues that could arise in resort – such as a death or a dispute.

At no point during the weeks training course does it cover terrorism threats, bomb threats, floods, gangs, mob violence, drunk and disorderlies, rapes, deaths (accidental or natural), delays, strikes, natural disasters – the list is endless and countless. I will be honest, on rep training I had no idea that anything bad could happen – and if it did, I naively thought that someone else would be handling whatever disaster would occur…WRONG!

Once that contract is signed, a rep is now the face of the company. They must wear that uniform with pride and they must take every form of battering, beating and abuse that is hurled at them about the company they represent. Reps are the ones who must paint a smile on their face knowing full well they are hated by the guests who have decided to go on holiday and moan about EVERYTHING! Each rep strides with confidence and exudes an air of authority (even though they are quivering in their shoes). They ARE the company – they must never for one second look frightened or shocked. Every incident is supposed to be a walk in the park, just another day in paradise…WRONG!

Yes, reps ARE the company…but they are human too. They too have emotions and they too can hurt and bruise easily. They too can be shocked, frightened…afraid. They too get tired, lonely and upset. Guess what – reps are superheroes! Each and every one of them – they must quell their own emotions, shut down their own feelings and don a mask that is professional, calm and reassuring. To you as the guest, they come across aloof and standoffish. They may even appear pompous and up their own arses – but guess what, they are scared shitless just as much as you are in a situation that is way beyond their control and the control of the company they represent.

Over the recent days I have read Facebook statuses from ex-reps who have mentioned being in resort during flash floods, terrorist bomb threats, island wide bus strikes, flight delays from 9/11, natural deaths etc. They have all shared a slice of their experiences in order to show the rest of the world (who have no idea what it is like to be in that position) what it is like to be responsible for the wellbeing of hundreds and thousands of VERY scared human beings.

I have also read various messages from holidaymakers ranting and raving about Thomson this, and Thomas Cook that. They have ranted about getting their money back and needing more information. Guests in the resort of Tunisia have responded by saying they can’t see any reps, and things like, “this is the worst service ever”. Family members of holidaymakers in Tunisia have cursed about the lack of communication, the slow response time, and how disgusted they are with all the travel companies for their complete lack of effort during a time like this.

I am appalled, disgusted and horrified at the people who have shown no remorse or concern for the team of reps, managers, hotel staff, cabin crew, ground crew, airport staff, bus drivers, taxi men, police personnel, hospital workers, random strangers – all working tirelessly to keep THOUSANDS of holiday makers calm, safe and secure. For one minute you haven’t thought that all those people are just as frightened, just as tired and just as shocked. You haven’t for one minute thought that those people would like nothing more than to go hide under their bed? Are you being serious when you are demanding answers from a team who can only work as fast as the information they are given? Do you honestly think holiday companies walk around with genies in bottles waiting for any sign of trouble? For God’s sake stop living in the ‘me,me,me’ bubble and look around! The issue in Tunisia has a knock on effect for every holiday maker whether in the UK or already scattered around Europe – planes have to be diverted, airports have to shift their ENTIRE flight plan, staff have to be called in, flights have to be cancelled, holiday makers in other resorts like Spain, Greece, Turkey etc, now have to be delayed in returning home so that their plane can be used.

It is not about YOU, it is not about ME…it is about the men, woman, children and ALL the staff involved in that incident, having to witness images of bodies shot in cold blood, strewn across the beach or lying lifeless in the lounge chairs. It’s the sounds of crying, screaming, wailing and moaning. It’s the weeping of a wife as she cradles the body of her husband covered in blood. It’s the child who will live the rest of his life having nightmares and being petrifiecebf58a4-24d9-45b7-975f-08c97507f652-620x372d of his own shadow. It is the mother laying face down in the pool of her own blood as her children search frantically for her amid the thousands of scared faces. It is the authorities who must carry away bodies with no identification – so that someone…anyone…can come and claim rightful ownership.

As you sit in front of the television and curse blue murder because Thomson won’t answer your call about the holiday you have booked for Turkey NEXT YEAR…stop being an arsehole and imagine how you would feel lying in a pool of your own family members blood screaming for help.

The only thing you should be cursing about is when will we, as a nation of human beings, put an end to the animalistic treatment of the innocent. When will we – as a thinking, awakened people – stop believing that religion is still the answer! Look at what ‘religion’ has caused!

Divine Feminine

feminineThroughout my 35 years on this planet I have come to the realization that women can be devious, conniving, jealous little minxes.

We as a species, have the destructive capacity to tear each other apart with one look or one snide remark. We can spend our lives attacking each other and assigning blame before looking in the mirror at our own faults. We can judge each other based on looks and we are quick to hate because the other person is different. We can spend our days dissecting our bodies and pointing out our flaws to anyone who will listen.

I’m so fat

My face is full of acne

My hair isn’t straight/curly enough

I have cellulite

My breasts are too small/big

My bottom is too wobbly

We have a tendency to look at ourselves with ridicule and disdain, all the while seeing beauty on the other side of the fence – and hating them for it. We are constantly comparing our bodies and our accomplishments with the woman next door. We often display signs of disgust if we are confronted by someone who appears to be “better” than us.

Women have the potential to be evil little beings having lost sight of what makes us unique and beautifully imperfect. We have forgotten that we are the glue that holds the balance in the universe. We have discarded the fact that we are healers, nurturers, carers, peacemakers, creators. We have turned our back on our true inheritance from Life and become destroyers, fighters, haters, war mongers.

As nations look at the events taking place all over the world…wars, destruction, racism, murders, rapes and total mayhem, we sit glued to our TVs asking ourselves how did this happen? Where did we go wrong? How did mankind become so evil? When will it all change?
The answer is quite simple…and it is staring every woman in her face as she looks in the mirror…we are the true key to renewal and restoration. We are ‘Mother Earth’ incarnate in flesh and blood.

For centuries men have been the fighters, the hunters, the gatherers. However, even though they will reluctantly be at the forefront of wars, they will easily turn around and be the best of friends with their so called enemy. Men do not harbour grudges with their brethren. They do not exhibit jealous tendencies. They are quick to praise and raise their colleague knowing they desire to aspire to the highest heights. They do not engage in idle gossip. Men respect the ‘bro code’ and are happy being a wing man if a friend needs help. They happily keep deep dark secrets in order to protect their friend.

Men are content and secure in their own bodies and everything they do to attain physical changes is for the betterment of their health or their own psyche. Men bond over their passions and can engage in idle chatter with a total stranger with ease and confidence (even if they are the shy and retiring type).

Men relish simple pleasures and feel proud when they can provide for their family based on their hard work and perseverance.

Women are none of those things. We are quick to bicker, back stab and claw at anyone who we feel is standing in our way. We are quick to anger and blame it on hormones. We are vindictive and conspire to annihilate any other woman who dares to stand in our way or look in our direction for too long. We are jealous and suspicious of friendships and we trust no one – not even our so-called best friends.

How and when did women morph into such beasts? What caused us to feel the need to become crabs in a barrel and eat each other alive simply to prove we are better, stronger, prettier and skinnier than another?

Women have lost sight of their role in the universe and have tried to be men with very little success. They have caused men to feel belittled and emasculated. They have turned themselves into warriors instead of being the heart that men try hard to woo. Women have abandoned their compassion fofemininityr cruelty, they have traded their creativity for sterility and their understanding for indifference.

I’m not saying that women  should be strapped to the kitchen sink and open their legs in the bedroom. I’m not saying that women are only good to birth a football team and do nothing except to be on the PTA. Women are strong, ingenious multi-taskers. They possess the innate ability to create something from nothing. They are teachers, guidance counselors, nurses and dedicated to the cause they believe in. Women are the epitome of perseverance.

Being a single mother, I am trying to plow my way through the minefield of balance – from parenting, working, building and maintaining a social life. I surprise myself how dedicated I can be and how much power I possess. I juggle a part time job, freelancing gigs, wedding planning and being a mom. When I am asked how I do it…I simple say “I just do”. I have to play the role of both a man and a woman, all the while finding that perfect balance – I do it with ease without sacrificing my creativity, my tenderness, my compassion and above all without relinquishing my dignity.

I guess you could say I am too busy to look in the mirror and critique my looks, or bitch about anyone elses’ looks. As far as I am concerned my cellulite and baby belly doesn’t control my creative abilities to plan a wedding for a complete stranger. My acne doesn’t  make me a bad nurturer
to my daughter, nor does my bad hair day ruin my forgiving nature. It really boils down to the fact that I refuse to partake in the bitching and backbiting. I refuse to allow myself to degrade a fellow woman who has her own insecurities, her own demons and her own ambitions. I refuse to allow myself to add to the pain and suffering of this planet. We were not created to judge anyone. We were put here to be what a man CANNOT be…a Divine Feminine.

divine feminine